While service is slowly recovering, flights are still being canceled and delays can stretch for hours. Here’s the latest on airlines, airports and cruises, as well as your rights and how to reach customer service.
Tag: Customer Relations
Airbnb to Pay About $20 Million After Charging Australians in U.S. Dollars
Airbnb admitted in Australian court that it had made “false or misleading representations,” charging customers in U.S. currency instead of Australian dollars.
Southwest and Other Airline Meltdowns in Recent History
Flight delays and cancellations over the holiday weekend have left thousands of passengers stranded. Here’s a look at a few other notable episodes like it in recent memory.
Losing Luggage During Airline Travel? Here’s What To Do.
Surging air travel demand and airport staffing shortages have made this a bedeviling season when it comes to missing luggage. Here’s what to know if your bag doesn’t arrive when you do.
A Grudge Match in Japan: One Corner, Two 7-Elevens
Inside the war between a very powerful company and a very stubborn franchisee, complete with threats, spies and videotape.
Why Delta Is Leaving Middle Seats Empty During the Pandemic
An executive for the airline explains its distancing practices and approach to cleaning at a time when its biggest rivals are selling all the seats they can.
Help! The Coronavirus Struck and I Want a Refund
In this week’s column, Sarah Firshein investigates the ever-changing refund policies offered by travel companies.
Prime Leverage: How Amazon Wields Power in the Technology World
Software start-ups have a phrase for what Amazon is doing to them: ‘strip-mining’ them of their innovations.
Prime Leverage: How Amazon Wields Power in the Technology World
Software start-ups have a phrase for what Amazon is doing to them: ‘strip-mining’ them of their innovations.
British Airways Cancels Scores of Flights, Some by Mistake
Customers vented their fury after the airline said their flights would be canceled because of a looming strike, then backtracked.