Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers.
Tag: Customer Relations
Qantas Airways Says Hackers Leaked Data on Its Customers
Qantas Airways said criminals stole nearly six million of its customer records in July as part of an attack on companies around the world.
‘So Eager to Get Back’: Travelers Pour Into a Reopened Heathrow
Information boards showed that most flights would leave on time, but the lines at ticketing counters signaled that many travelers were in for more delays.
Stranded by Heathrow Closure, Some Travelers Got Creative. Others Just Gave Up.
The New York Times asked passengers whose travel plans were upended by a daylong disruption at Heathrow Airport to share how they coped.
If Your Heathrow Flight Was Canceled or Diverted, Here’s What to Know
Around 220,000 passengers were expected to travel through London’s Heathrow Airport on Friday. The airport’s closure is expected to have ripple effects worldwide.
Chinese Women Mobilize Against Subpar Sanitary Pads
An online campaign has prompted major pad manufacturers to apologize. Regulators said they would consider women’s criticisms when writing new standards.
Is Your Flight Delayed by the Tech Outage? Here’s What You Need to Know.
While service is slowly recovering, flights are still being canceled and delays can stretch for hours. Here’s the latest on airlines, airports and cruises, as well as your rights and how to reach customer service.
Airbnb to Pay About $20 Million After Charging Australians in U.S. Dollars
Airbnb admitted in Australian court that it had made “false or misleading representations,” charging customers in U.S. currency instead of Australian dollars.
Southwest and Other Airline Meltdowns in Recent History
Flight delays and cancellations over the holiday weekend have left thousands of passengers stranded. Here’s a look at a few other notable episodes like it in recent memory.
Losing Luggage During Airline Travel? Here’s What To Do.
Surging air travel demand and airport staffing shortages have made this a bedeviling season when it comes to missing luggage. Here’s what to know if your bag doesn’t arrive when you do.