In this week’s column, Sarah Firshein investigates the ever-changing refund policies offered by travel companies.
Tag: Customer Relations
Prime Leverage: How Amazon Wields Power in the Technology World
Software start-ups have a phrase for what Amazon is doing to them: ‘strip-mining’ them of their innovations.
Prime Leverage: How Amazon Wields Power in the Technology World
Software start-ups have a phrase for what Amazon is doing to them: ‘strip-mining’ them of their innovations.
British Airways Cancels Scores of Flights, Some by Mistake
Customers vented their fury after the airline said their flights would be canceled because of a looming strike, then backtracked.
National Australia Bank Chiefs to Resign in Wake of Damaging Report
The big lender had been singled out for its business practices and what an official report said was little likelihood of change under its top executives.